Shipping Policy

At SupplementsPlus, we are committed to delivering your orders in a timely and reliable manner. Below are the details of our shipping policies to help you understand the shipping process and what to expect when you order from us.

1. Order Processing

• Processing Time: All orders are processed within 1–2 business days of receiving the order, unless otherwise stated on the product page. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: After you place an order, you will receive an order confirmation email with details about your purchase. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

2. Shipping Rates and Methods

• Shipping Costs: Shipping charges are calculated at checkout based on the weight of your order and your shipping address. You can see the estimated shipping costs before completing your purchase.
• Shipping Methods: We offer a variety of shipping options to suit your needs, including:
  • Standard Shipping
  • Expedited Shipping
  • Two-Day or Next-Day Shipping (where available)

3. Shipping Times

• Domestic Orders (within the U.S.):
  • Standard Shipping: Typically arrives in 5–7 business days.
  • Expedited Shipping: Typically arrives in 2–3 business days.
  • Two-Day/Next-Day Shipping: Delivered within 1–2 business days.
• International Orders:
  • International shipping times can vary depending on the destination. Typically, international shipments can take 7–21 business days for delivery.
  • Shipping times for international orders are estimates and may be impacted by customs processing, holidays, or local delivery services.

4. Shipping Restrictions

• International Shipping: We currently offer international shipping to select countries. If we do not offer shipping to your country, you can contact our customer service team at [support@supplementsplus.com] to inquire about specific arrangements.
• PO Boxes: We do not currently ship to PO Boxes. Please ensure you provide a valid street address during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by clicking the link in the email or by visiting the carrier’s website.

6. Damaged or Lost Shipments

• Damaged Items: If you receive a damaged or defective item, please contact us immediately at [support@supplementsplus.com] with photos of the damage. We will resolve the issue by offering a replacement, refund, or exchange.
• Lost Shipments: If your order does not arrive within the estimated time frame, please contact us so we can investigate. We will work with the carrier to locate your shipment.

7. Customs Duties and Taxes (International Orders)

• For international shipments, you may be responsible for any additional customs duties, taxes, or fees that are incurred upon arrival in your country. These charges are determined by your local customs office and are not included in the shipping cost at checkout.
• SupplementsPlus is not responsible for any delays due to customs clearance procedures.

8. Shipping Address

Please ensure your shipping address is accurate before completing your order. We are not responsible for orders delayed or lost due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at [support@supplementsplus.com], and we will attempt to update the address before the order ships.

9. Shipping Delays

While we strive to ensure timely delivery, certain factors such as weather conditions, holidays, or high demand may cause delays. We appreciate your understanding and patience during these times.

10. Contact Us

If you have any questions regarding shipping, need assistance tracking your order, or would like to make changes to your shipping address, please reach out to us:

• Email: info@supplementsplus.co.uk
• Phone: +91 98195 01959
• Address: 128 City Road, London EC1V 2NX United Kingdom