Return Policy

At SupplementsPlus, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return, refund, and exchange policy below.

1. Returns

We accept returns under the following conditions:

• Eligibility: Returns are accepted within 30 days from the date of purchase.
• Condition: Items must be unopened, unused, and in their original packaging.
• Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on opened supplements or products that have been tampered with.

If you would like to return a product, please contact our customer service team at [support@supplementsplus.com] to request a return authorization.

2. Refunds

Once your return is received and inspected, we will notify you via email to let you know if your refund has been approved or rejected. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.

Please note:

• Shipping fees are non-refundable.
• If your order was part of a promotion (e.g., free shipping, discounts), the value of the promotion will be deducted from your refund.

3. Exchanges

If you received a damaged or defective item, or if you ordered the wrong product, we are happy to help with exchanges. Please contact our customer support team within 30 days of receiving your order to initiate an exchange. We’ll send you a replacement or offer you a different product at no extra cost.

• Eligibility: Exchanges are only available for items in their original, unopened condition.
• Shipping: We will cover the cost of return shipping for defective or damaged products. For exchanges related to incorrect orders, you will be responsible for the return shipping costs.

4. How to Return or Exchange an Item

To start a return or exchange, follow these simple steps:

1. Contact Us: Reach out to our customer service team at [support@supplementsplus.com] with your order number and reason for return/exchange.
2. Return Authorization: After receiving your request, we will provide you with a return authorization and instructions.
3. Ship the Product: Carefully pack the item(s) and return them to the address provided by our support team.
4. Refund/Exchange Processing: After we receive and inspect your return, we’ll process your refund or send out your exchange.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [support@supplementsplus.com] with a photo of the item and the issue. We will offer you a full refund, replacement, or exchange, depending on the circumstances.

6. Cancellations

You can cancel your order within 24 hours of placing it. After that time, orders may have already been processed and shipped, and you will need to follow the return process to request a refund.

7. Shipping Fees

• Return Shipping Costs: You are responsible for return shipping fees unless the product is damaged or defective.
• Original Shipping Costs: Original shipping fees are non-refundable unless we made an error with your order.

8. Contact Us

If you have any questions or need further assistance regarding returns, refunds, or exchanges, please don’t hesitate to reach out to us:

• Email: info@supplementsplus.co.uk
• Phone: +91 98195 01959
• Address: 128 City Road, London EC1V 2NX United Kingdom